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FAQs

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GENERAL INFORMATION

Is the building multi-level?

Yes, Serenity’s Hideaway is a three storey building and not all rooms are located on the ground floor.

Is Serenity’s Hideaway pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self-parking is free at this property.

What time is check-in?

Check-in starts at 3:00 PM. Early check-in is based on availability.

What time is check-out?

Check-out time is 11:00 AM.

Does Serenity’s Hideaway have a kitchen or kitchenette?

Yes, each apartment includes a kitchenette with a stovetop, an oven, and a refrigerator.

Does Serenity’s Hideaway have any outdoor private spaces?

Yes, each apartment features a balcony or patio.

Where is Serenity’s Hideaway located?

Located near the airport, the property is 3 miles (4.9 km) from Cornwall Regional Hospital and within 6 miles (10 km) of Burchell Memorial Baptist Church, Church Street, Montego Bay Cultural Centre, and Sam Sharpe Square.

Is babysitting service available?

Yes, babysitting services are available and subject to additional fees, availability, and terms of service. Please contact us for more information.

Are there balconies in all rooms?

Yes, all rooms feature a private balcony.

Are adjoining rooms available?

Yes, adjoining rooms are available on the ground floor.

How far is the property from the airport?

We are conveniently located 10 minutes from the Montego Bay International Airport.

Does the resort offer a Day Pass service?

Yes, Day Pass access is available based on availability. Please contact us directly.

Are airport transfers included?

No, airport transfers are not included. However, we do offer transportation at an additional cost.

Payment and Cancellation

How do I reserve a room?

You can book directly on our website using the Book Now button. Choose either a single room or the entire 5-bedroom apartment.

Can I book the whole apartment?

Yes, you can reserve the entire apartment for your group, subject to availability.

Do I need a credit card to make a reservation?

Yes, a valid credit card is required to secure your booking.

Will my card be charged before arrival?

Your card may be pre-authorized to confirm the reservation, but you will not be fully charged before arrival unless stated in the booking policy.

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